FAQS
Frequently Asked Questions (FAQ)
Welcome to Zivop’s FAQ section! We’ve compiled answers to commonly asked questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTIONS
Q: What is Zivop?
A: Zivop is an online store specializing in stylish and comfortable knitwear. Our collection features cozy Cardigan Sweaters, soft Knit Sweaters, and trendy New Arrivals to keep your wardrobe fresh and fashionable. We combine warmth, comfort, and modern design in every piece.
Q: What materials are your sweaters made from?
A: Our sweaters are crafted using premium-quality materials such as soft wool blends, breathable cotton, and cozy acrylic knits designed for comfort, durability, and a flattering fit.
Q: How can I contact Zivop’s customer support?
A: You can contact our support team anytime through the “Contact Us” page on our website or by emailing us at support@zivop.shop. We’re always happy to help!
ORDERING AND SHIPPING
Q: How do I place an order on Zivop?
A: Simply browse our website, choose your favorite sweaters, and follow the checkout steps to complete your order. Your new cozy style is just a few clicks away!
Q: When will my order be shipped?
Handling Time: 1–2 business days (Monday–Friday)
Transit Time: 4–6 business days (Monday–Friday)
Order Cut-Off: Orders placed after 5:00 PM (GMT-05:00, EST) will be processed the next business day
Total Delivery Time: 5–8 business days
Q: What are the shipping costs?
A: We offer a flat $5.00 shipping fee on all orders, shipped securely via FedEx.
Q: Can I track my order?
A: Absolutely! Use the “Track Your Order” page on our website to get real-time updates on your delivery status.
Q: What payment methods does Zivop accept?
A: We accept a variety of secure payment methods, including:
Credit & Debit Cards
- PayPal
- Venmo
RETURNS AND EXCHANGES
Q: What is Zivop’s return policy?
A: We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for full details.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our support team via the “Contact Us” page or email us at support@zivop.shop. We're here to make the process smooth and simple.
Contact Information
Business Name: Zivop
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday To Friday)
Business Contact: +1 (678)404-5706
Business Email: Support@zivop.shop
Business Address: 958 Corbitt Ln, Fate Texas 75189, United States